This is a remote position and can be located anywhere in Canada or USA.
Working for a company like Smile Digital Health means supporting our mandate towards #BetterGlobalHealth. We strive towards this goal every day. The results can be seen from the impact of our innovative health data platform and data management solutions, used in over 15 countries.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. Simply put, we help liberate healthcare data to ensure effective healthcare delivery across care teams and health systems.
Apply today and find plenty of reasons to SMILE!
Summary:
You will bring your expertise and proficiency in research, design, and customer advocacy to an established UX/UI team. This position is responsible for conducting user research, interviews, and surveys and translating them into sitemaps: user flows, customer journey maps, wireframes, mockups, and prototypes. This role will work closely with front-end development teams for a wide range of Smile Digital Health solutions, including, but not limited to, our suite of Clinical Reasoning solutions as well as contributing to our Next Generation designs and facilitating the entire process from design to code.
You will also be a key contributor and maintainer of our in-house UX Style Framework and will be responsible for ensuring it is applied consistently across your projects..
Responsibilities:
o Lead and participate in qualitative and quantitative research methods
o Synthesize research findings and translate them into actionable design requirements
o Lead and participate in discovery sessions and evaluate user requirements in collaboration with product owners, project managers, business leads and customer success teams.
o Lead, participate and assist with UX projects through all phases of product development, ship, and iterate.
o Illustrate design ideas using mockups, storyboards, process flows and sitemaps.
o Specify designs through wireframes and prototypes to communicate with engineers, customers and others.
o Build complex workflows and navigation.
o Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience.
o Contribute to Smile’s UX processes and practices, and stay on top of current methods and practices.
o Determine user needs from business requirements and tech constraints.
o Ability to advocate for design thinking and user-centered design principles within the organization.
o Validate user flows and prototypes with user proxies and end-users
o Deep understanding of accessibility guidelines and best practices.
o Ability to design inclusive experiences that cater to diverse user needs, including users with disabilities.
Requirements:
o Existing knowledge of FHIR and clinical data workflows between payers and providers.
o Existing knowledge of clinical measures in the US
o Existing knowledge of analytics and non-relational data
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values and because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
Salary Range $90-110K